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Guarantee

Guarantee Definition

Selected Konfurb chairs are guaranteed for 5 or 10 years to the original purchaser against faulty manufacture.
This excludes the upholstery material and fair wear and tear. The guarantee is subject to the chair being used for its designed purpose.Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you would like to make a claim under the Konfurb Guarantee please direct your enquiry to the Konfurb Agent you purchased your chair from. They will assess your chair and where appropriate will contact Konfurb to determine how your claim should be completed. Konfurb staff will advise if the problem can be repaired on site or if the goods must be returned to Konfurb for repair. Return to Base freight cost (from the Konfurb Agent to Konfurb) will be paid by Konfurb provided Konfurb have given authority for the product return or have accepted the guarantee claim. If you would like to make a claim under the Konfurb Guarantee please follow the steps below.

Requirements for making a Guarantee Claim:

You must be able to:

  1. Prove you are the original purchaser
  2. Provide proof of purchase from an authorised Konfurb Agent (original receipt)
  3. Prove that the damage/failure is not through mis-use or neglect

To log your Guarantee Claim, please contact your Konfurb Agent: https://www.konfurb.com.au/content/?page_id=26