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FAQs

Frequently Asked Questions.

Browse through our FAQs section for quick and easy answers to common customer questions.

 


Where can I test a Konfurb chair?

Our chairs can be found on display in Office Furniture stores around New Zealand and Australia. To find a supplier near you, visit our Where To Buy page.


How do I become a Konfurb Agent?

Please contact one of our Account Managers in your area and we will get back to you.


How do I order Konfurb product?

Once you are an official Konfurb Agent, you will be appointed an Account Manager for your region. You can email your orders to them or directly to our Sales Support team.


How do I return a product for repair?

Konfurb must be contacted prior to returning goods for a warranty claim and be supported by a Konfurb invoice number. Our staff will then advise if the problem can be repaired on site or if the goods must be returned to Konfurb for repair. Return to base freight cost (Agent to Konfurb) will be paid by Konfurb if we have given authority for the product return or have accepted the warranty.


I have a question about my account, who can I talk to?

Please contact our Accounts Department.


What is the Agent Area and how do I get a login?

We have a agent only section on our website which holds marketing material you may need to promote Konfurb chairs. To gain access, you must first be an approved Konfurb Agent and then your Account Manager can provide you with a login.


I cannot find my chair on your website

The chairs ranged on our website are our current range, however discontinued chairs may still be available on an indent basis. Please contact your Account Manager for more information.


Where can I get pictures or 3D images?

You can download a zip file from the individual product page. We aim to always provide OBJ, SKP and DWG files for our ranged chairs.